Support
Anchor Support
Anchor is a native iOS and macOS app from FCT Technologies. Send bugs, questions and feature ideas straight here.
I read every message. Most replies go out within 5 business days.
Quick answers
Where are my quotes stored?
On your device and in your own private space in your FCT account, so they reach every device you sign in on: your quotes, the works and speakers you attach to them, your lists, and any attachment you add. Anchor requires an account and is not a device-only app; we would rather say that plainly than let the on-device scanning imply otherwise.
What happens to a photo I scan a line from?
Apple's text recognition reads it on your device and the photo is discarded: it is never saved to your vault and never uploaded. The line you keep is what gets stored. An attachment is different: an image, recording or file you deliberately attach to a quote is stored in your account so it reaches your other devices.
Does Anchor ever guess where a quote came from?
No, and that is the product's central rule rather than a setting. Anchor does no fuzzy matching, no model guessing and no web lookup for famous quotes. A source is attributed only by an explicit marker you provide, and only a transcript you hold can mark one verified. Ask the vault can search your own quotes but has no path to write, so nothing it says can become a source.
Does Anchor collect analytics?
There is no third-party analytics SDK, no advertising identifier and no cross-app tracking. Anchor does report anonymous diagnostics to FCT, crash and performance data, a trail of screen and action names (never content), and feature-use counts, keyed to a random install identifier that is joined to no account and carries nothing you typed, viewed or stored.
How do I delete my data?
Settings has two separate doors: delete Anchor's data, which erases everything Anchor holds on our servers and your devices and leaves your FCT account and other FCT apps intact, or delete your account, which erases the account and everything in it across every FCT app. Signing out clears this device only, and only once everything on it has finished syncing.
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