Support
Scope Support
Scope is a native iPhone, iPad and Mac app from FCT Technologies. Send bugs, questions and feature ideas straight here.
I read every message. Most replies go out within 5 business days.
Quick answers
Where is my book stored?
On your device and in your own private space in your FCT account, so it reaches every device you sign in on: your business profile, your price book, your customers, jobs, estimates and line items, plus the photos, signatures and walkthrough recordings attached to them. Scope requires an account and is not a device-only app.
Is my voice walkthrough uploaded?
The transcription is not. Speech recognition runs entirely on your device. The recording itself is, and we say so rather than let the on-device transcription imply otherwise: a walk's audio is stored in your account alongside its transcript so it reaches your other devices. A recording too large for the object store stays on the device that made it, and Scope marks the walk so you are told rather than left to find out on a reinstall.
Can the AI put a price on my estimate?
No, and that is structural rather than a promise: the extraction schema has no price field at all, so there is no path by which a model can produce a dollar amount. Every price comes from your own price book or your own typed entry, and every drafted line item passes a confirm card before it is part of a real estimate.
What happens when I send an estimate as a link?
Only when you send it: that estimate's contents, your business details, the customer's name, the line items and their prices, are published under a single-use token so your client can open, accept or decline it. Resending regenerates the token and supersedes the old one. Nothing is published until you tap send, and sharing the PDF instead publishes nothing at all.
Does Scope collect analytics?
There is no third-party analytics SDK, no advertising identifier and no cross-app tracking. Scope does report anonymous diagnostics to FCT, crash and performance data, a trail of screen and action names (never content), and feature-use counts, keyed to a random install identifier that is joined to no account and carries nothing you typed, viewed or stored.
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